(operated by [legal entity, address]) introduces patients to independent dental clinics and coordinates travel. We are the data controller for enquiries sent through this website.
Name, contact details, the treatment you are interested in and any information you choose to share about your dental health (including X-rays or photos). Health information is special-category data; we process it only with your explicit consent.
To prepare your treatment plan, share your case with the clinics you select, arrange travel and provide aftercare support.
Only the partner clinics you agree to, and travel providers (hotel, transfer) where needed for your booking. Clinics are located in the EU/EEA.
X-rays and scans you add to a quote request are uploaded to our secure, private storage. Only our team can open them. We share them with the partner clinics we ask to quote for you, without your name or contact details. If you add an X-ray but don’t send the request, it is deleted automatically after 30 days; with a request, it is kept with that request for up to 12 months and then deleted. To delete or replace a file sooner, email us at info@smileandstay.co.uk with your request reference.
Your trip plan, trip checklist and the documents you add to the checklist (for example your quote or travel insurance) are saved only in your browser on the device you use. They are not sent to us and we can’t see them. You can remove a document on the checklist, or remove everything by clearing this site’s data in your browser. Nothing is shared between your devices until patient accounts are available.
The chat assistant is an AI that answers general questions about our service, treatments and typical prices. Your questions are sent to our AI provider, Anthropic, only to write a reply; we don’t keep a copy of the conversation, which stays in your browser tab until you close it. Please don’t share health details, X-rays or photos in the chat – use the quote form, which sends them securely. Answers are general information, not medical advice.
Enquiries that do not lead to treatment are deleted after 12 months. Booking records are kept as required by law.
You can request access, correction, deletion or withdraw consent at any time by emailing us. You can also complain to the UK Information Commissioner’s Office (ico.org.uk).